Privacy Policy

• Account information. Your name, email address, and the role you sign up as (customer or technician).
• Repair requests. Details you provide about a device or repair, your chosen contact method, shipping or pickup address where relevant, and any photos you upload.
• Shop profiles. If you are a technician: your shop name, description, location, hours, services, prices, and gallery images.
• Messages and reviews. Messages you exchange about an order, and reviews or other content you post.
• Payment information. Payments are handled by Stripe. We receive transaction metadata (amount, status, the related order) but we do not collect or store full card numbers.
• Technical data. Basic request information recorded in standard server logs, such as browser/user-agent and IP address, used for security and rate limiting. We do not run third-party analytics or advertising trackers.
• Usage analytics. We keep our own privacy-conscious record of page visits to understand how the site is used: the page viewed, the referring website, a coarse country/region, and device type. This is first-party and cookieless. We do not store your IP address with it; visit counts use a daily-rotating, non-reversible identifier, and we use no third-party advertising or tracking networks.
• Local storage. We store small values in your browser, such as login session tokens, display preferences, and a randomly generated device ID and initials used only for the homepage game leaderboard.

• To operate the Service: create accounts, show listings, route repair requests to Shops, and enable messaging and payments.
• To send transactional and notification emails (for example, order updates and messages), subject to your notification settings.
• To keep the Service safe: prevent fraud and abuse, enforce rate limits, and investigate violations of our Terms.
• To maintain, debug, and improve the Service.
• To comply with law and respond to lawful requests.

We do not sell your personal information. We share it only:

• With the Shop you contact. When you submit a repair request or message, the Shop receives the information needed to respond and perform the work (such as your name, contact details, device details, and any photos).
• With service providers who process data on our behalf, including Supabase (database, authentication, file storage), Stripe (payments), Resend (email delivery), and Vercel (hosting). We also use Google to display business ratings and embed social posts (X/Twitter, TikTok, Instagram, YouTube) when a Shop features one.
• For legal and safety reasons, if required by law or to protect the rights, safety, or property of Bench, our users, or the public.
• In a business transfer, such as a merger or acquisition.

You can review and update your account information at any time, and manage email notifications in your settings. You can delete your account from your account settings, which removes or detaches your personal data; technicians with open orders must complete or archive them first.

Depending on where you live, you may have additional rights to access, correct, delete, or port your data, or to object to certain processing (for example, under the California Consumer Privacy Act or, for EU/UK residents, the GDPR). To exercise these rights, contact us at support@bench.services.